Privacy Policy

1. Who we are

Stoked Global (Pty) Ltd (registration number 2025/056276/07) is a South African software company. We operate this website (stokedglobal.co.za) and a family of platforms and brands — including Pulse Studio, SmrtContacts, SmrtLedger and SmrtIncident — together referred to in this policy as "our Services".

This policy applies across our Services. Where an individual platform publishes its own privacy policy, that policy applies to that platform in addition to this one and takes precedence for platform-specific details.

2. Information we collect

• Account information: name, email address, phone number, and password credentials for the various user types on our platforms.
• Business records: information the businesses using our platforms store to run their operations — schedules, bookings, memberships, invoices, contacts, incidents, and payment records.
• Optional profile details: information you choose to add, such as a date of birth or notes relevant to the service you use.
• Technical information: login events, device and browser type, and usage logs kept for platform security.

3. How we use information

We use the information we collect to:

• Deliver the core service — running schedules and records, processing payments, and sending confirmations and notifications.
• Keep the platform secure: detecting abuse, enforcing tenant isolation, and auditing administrative actions.
• Provide support and communicate service changes.

We do not sell personal information, and we do not use customer or member data for advertising.

4. Payments

Payments on our Services are processed by third-party payment providers such as PayFast. Depending on the platform and configuration, funds may settle directly into the account of the business you are paying, or may be collected by Stoked Global and paid out to that business. In both cases, payment card details are handled by the payment provider and are never stored on our servers.

5. Businesses and their customers' data

If you are a member or customer of a business that uses one of our platforms, your profile, bookings, and payment history are visible to that business's administrators and authorised staff. The business is responsible for how it handles your information outside the platform. For that data, Stoked Global acts as the operator/processor on the business's behalf.

6. Third-party processors

We rely on a small number of external services to run our platforms:

• Google Firebase — hosting, authentication, and databases.
• PayFast — payment processing.
• Resend — transactional email.

7. Data retention

We keep personal information while an account remains active, and afterwards only as long as needed for legal and accounting obligations. Financial records are retained in line with South African tax requirements.

8. Your rights

Under the Protection of Personal Information Act (POPIA), you may request access to, correction of, or deletion of your personal information. You can manage most profile details within the relevant app, or contact us at hello@stokedglobal.co.za and we will respond within a reasonable timeframe. You also have the right to lodge a complaint with the Information Regulator (South Africa).

9. Security

We use encryption in transit and role-based access controls to protect personal information. No system is perfectly secure, and we encourage you to use strong, unique passwords.

10. Changes to this policy

If we make material changes to this policy, we will notify affected users by email or via the relevant portal before the changes take effect.

11. Contact

Stoked Global (Pty) Ltd
Registration number: 2025/056276/07
19 Venus Street, Atlasville, Boksburg, Gauteng, South Africa
Telephone: 082 491 0955
Email: hello@stokedglobal.co.za